Human Relations Interpersonal, Job-Oriented Skills

Designed to help readers enhance their interpersonal skills in the workplace, this book explores a blend of current and traditional interpersonal concepts—and features a heavy emphasis on skill development and self-assessment through an extensive variety of skill-building suggestions, exercises, and cases related to specific topics. Meets federal SCANS requirements. Addresses a full range of contemporary topics, including: the triarchic theory of intelligence and multiple intelligences; metacomunication; cross-functional teams and virtual teams; self-efficacy as it contributes to motivation; the integration of information technology into interpersonal skill development; improving cross-cultural relations; helping others grow and develop (including dealing with difficult people); 360-degree feedback; the integration of information technology into interpersonal skill development; and the modern career path. For anyone interested in developing or improving their interpersonal skills in the workplace.