The South Eastern Passenger Rail Franchise

In June 2003 the Strategic Rail Authority (SRA) announced that it would be terminating Connex South Eastern's franchise for passenger rail services in Kent, parts of Sussex and South East London. This report examines why the contract was terminated, how much the termination cost taxpayers, the impact on passengers and the impact on the rail industry and the government's approach to franchise management. It looks at the lessons that have been learnt and makes recommendations on ways to monitor the performance and viability of the train operating companies more closely.