60 Role Plays for Management and Supervisory Training

Trainers are always on the lookout for roleplays-a key technique for practicing communication skills and interpersonal relations-and here is a collection that handsomely delivers the goods. These 60 exercises help managers test their ability and sharpen their performance in vital areas such as negotiation, performance appraisal, discipline, and conflict management. The guide includes reproducible "briefing sheets" for participants, as well as step-by-step guidelines for trainers. A bonus section contains brief, five-minute-roleplays to spur on a reluctant group or enliven any meeting.