Assertiveness at Work : A Practical Guide to Handling Awkward Situations

Assertiveness at Work : A Practical Guide to Handling Awkward Situations image
ISBN-10:

0077095332

ISBN-13:

9780077095338

Author(s): Back, Ken
Edition: 3rd
Released: Jan 01, 1999
Format: Paperback, 224 pages
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Description:

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

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