Dealing With People Problems at Work

Dealing with People Problems at Work is a comprehensive, no-nonsense look at how best to understand and tackle people problems in the workplace. Aimed at anyone who deals routinely with people issues, this book explores how to use listening and problem-solving to demonstrate what lies at the root of people problems, what is meant by 'dealing' with a problem, how to deal with problems that you create for others, and how to help your staff deal with their own difficulties.Applying problem-solving skills to yourself as well as colleagues is introduced through a unique seven step model providing a simple, yet effective, strategy for overcoming emotional blocks such as self defeating thinking and behaviour.