The Human Dimension of Quality

Exploit the missing link in most quality initiatives: PEOPLE. Quality improvement (QI) theories come and go, but in the end it's real people who make or break any QI effort. The first resource to confront this ``undiscussable'' of organizational life, The Human Dimension of Quality, by management consultant Brian Thomas, goes beyond QI's well-known technical and procedural concepts to focus on quality's deeply personal side--tackling such often ignored issues as: why QI plans that look great on paper flop in practice--and how to get people to take ``ownership'' of their jobs to make QI programs really work together without personality and ``agenda'' clashes; ways to virtually eliminate negative thoughts and behaviors that can doom promising QI initiatives; how to tailor QI to the needs of your organizations and those working in it; much more.