Developing a Learning Culture: Empowering People to Deliver Quality, Innovation and Long-Term Success (MCGRAW HILL TRAINING SERIES)

After briefly considering the demands by global competition for high levels of skills, this highly accessible and practical book shows how a low priority on learning and widespread wasteful training has stemmed from the hierarchical organization and been reinforced by short term financial views. Using examples from all sizes of business, it shows that the only way organizations can counteract the resulting low performance is to develop a genuine team working culture. Team skills are dissected down to the basic interpersonal skills and attitudes neglected or marginalized by Western TQ philosophy. These are identified as the core skills of learning and collaborative relationships between manager, employee, supplier and customer, which are characteristic of successful companies. Traditional barriers to trainers' effectiveness are listed followed by suggestion for strategies for gaining top management commitment to culture change for overcoming these barriers.