Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

The bestselling authors of Dealing with People You Can't Stand deliver proven tactics for exceptional customer service

In today's consumer-driven market, the first commandment is love thy customer. As highly sought-after corporate trainers and speakers, Rick Brinkman and Rick Kirschner use their trademark no-nonsense style and innovative communication techniques to win over even the most difficult customers, keeping them satisfied and loyal. Their unique, user-friendly approach to customer service focuses on the personal interactions between businesses and customers that can make or break the deal.

Love Thy Customer provides people-oriented advice for short-term success and long-term growth, including:

• Skills and strategies to win customers over
• Tactics to prevent customer dissatisfaction
• Maneuvers to resolve a full range of problems
• Ways to maintain customer focus
• Methods for business owners to cultivate a strong service ethic

Customer satisfaction is more important than ever, and Love Thy Customer delivers the strategies that build a strong and loyal consumer base.