Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines

(6)
Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines image
ISBN-10:

0071249648

ISBN-13:

9780071249645

Edition: International Student Ed
Released: Dec 17, 2005
Format: Hardcover, 248 pages
Related ISBN: 9780071281966

Description:

Singapore Airlines (SIA) is widely acknowledged as one of the leading airlines, if not the best airline, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades, in an industry where it is notoriously difficult to succeed consistently?

Flying High in a Competitive Industry begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA's strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organization, innovation processes, and human resource practices, in order to distill strategy lessons that can inform the strategies of any organization competing in intensely competitive industries.

The book ends with some strategic lessons that we believe apply to any organization that aims to achieve sustainable success in hyper-competitive markets.

Best prices to buy, sell, or rent ISBN 9780071249645




Frequently Asked Questions about Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines

You can buy the Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines book at one of 20+ online bookstores with BookScouter, the website that helps find the best deal across the web. Currently, the best offer comes from and is $ for the .

The price for the book starts from $7.44 on Amazon and is available from 6 sellers at the moment.

If you’re interested in selling back the Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines book, you can always look up BookScouter for the best deal. BookScouter checks 30+ buyback vendors with a single search and gives you actual information on buyback pricing instantly.

As for the Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines book, the best buyback offer comes from and is $ for the book in good condition.

The Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines book is in very low demand now as the rank for the book is 4,490,567 at the moment. A rank of 1,000,000 means the last copy sold approximately a month ago.

Not enough insights yet.