Waves of Change: Business Evolution Through Information Technology

Information technology (IT) has revolutionized many industries over the past several decades. In Waves of Change, the author examines-with the benefit of hindsight-two important cases in which IT has facilitated radical change, tracing the development of Bank of America's ERMA check-sorting systems and American Airlines' SABRE reservation system from their inception to the present. From these and other companies' experiences, the author develops a framework for an IT-based strategy to help managers in all industries improve competitive strength in their own organizations.