The Quality Yearbook, 1999

Completely updated for 1999, including all new articles and chapters from the world's leading experts in quality. The Quality Yearbook enables people interested in implementing quality management keep up-to-date with all the latest trends, new technqiues, and measurements, etc. in the ever-growing field of quality management. The Yearbook includes a selection of articles and chapters from several different current books and periodicals in order to expose readers to a wide sampling of the best and most current materials on the quality perspective. The book is divided into four parts: Background for Quality--articles from pioneers in the quality management field; Quality by Industry--includes manufacturing, services, and the public sector; Implementing Quality--quality transformation, tools and techniques, functional processes, and standards and assessments; Quality References--directories and bibliographies, quotes, and awards.