The Quality Yearbook 1998

Updated annually, the 1998 edition covers the newest tools, techniques, and practices of quality management and is comprised entirely of new material, both original and reprinted. This year's edition presents more articles on process management and measurement; a new section on knowledge management; expanded coverage of ISO 9000, ISO 14000, and QS 9000; and expanded directory of Internet sites on QM; a review of what best practices are; detailed treatment of the systems view of organizations; and reflections on the life of TQM guru W. Edwards Deming. Annotation c. by Book News, Inc., Portland, Or.