Introduction to Reference Work: Reference Services and Reference Processes

Introduction to Reference Work: Reference Services and Reference Processes image
ISBN-10:

0070336393

ISBN-13:

9780070336391

Author(s): Katz, William A.
Edition: 6th Edition
Released: Jan 01, 1991
Format: Paperback
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Description:

Expanding on the introduction to reference services given in volume 1, this book examines the reference interview and manual search and explores on-line reference services. The book concludes with treatments of policy and personnel issues and includes a guide to evaluating reference services.

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