Tqm for Information Systems Management: Quality Practices for Continuous Improvement
Description:
A guide for information systems managers and consultants ready to embark on the quality journey, outlining specific IS applications of TQM theory. Case studies and examples illustrate process-oriented solutions in areas such as programming and computing, operations, and personnel, with discussions on implementation strategies and the unique role of IS in fostering TQM in the corporate culture. Annotation copyright Book News, Inc. Portland, Or.
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