What Every Supervisor Should Know

The most widely used resource for in-service training today

This paperback edition of Les Bittel's classic guide to supervision gives you practical techniques, tips, and strategies for managing people and information, thereby improving your job performance. It features two unique new sections that help you take charge of your professional growth and plan for career advancement. Above all, its straightforward, modular format spells out clear, realistic recommendations that help you expertly handle the daily problems and challenges you face.

Discover how this unparalleled resource can enhance your chances for on-the-job success with guidance on:

• Setting clear-cut tasks and assignments to consistently meet your schedules and deadlines
• Taking charge of the personal side of your job to manage stress, avoid burn-out, cope with office politics, and plan for successful career advancement
• Improving your decision-making capabilities with techniques for intrapreneuring, analyzing problems, and developing creative solutions
• Changing complaints and conflict into cooperation and employee consensus
• Setting up a four-point program for handling such sensitive personnel problems as chronic absenteeism, low productivity, and substance abuse, among many others
• Planning and developing cost-reduction strategies and programs of excellence for training supervisors