One-to-One in the Workplace: Scripts for Achieving Success in Business

One-to-One in the Workplace: Scripts for Achieving Success in Business image
ISBN-10:

0028640691

ISBN-13:

9780028640693

Edition: First Edition
Released: May 17, 2001
Publisher: Alpha
Format: Paperback, 408 pages
to view more data

Description:

Ever wish you knew how to approach an awkward or difficult conversation and play the scenario through your head in advance? Using scripts similar to those used in sales and marketing every day, Dr. Marlene Caroselli has created more than 100 unique and effective communications lessons for managers and employees. Each lesson includes discussion of each situation, suggested words or phrases, a graphic dialog with an opening line and responses for likely scenarios, plus adaptations and careful questions to ask yourself about what you really want to accomplish. Topics covered include: asking for a promotion or a raise, dealing with a boss who steals credit and ideas, talking with employees who lack listening skills, managing an employee who has lost interest in the job, soothing an angry customer or boss and inspiring a discouraged team.

Low Price Summary






Top Bookstores


























We're an Amazon Associate. We earn from qualifying purchases at Amazon and all stores listed here.

DISCLOSURE: We're an eBay Partner Network affiliate and we earn commissions from purchases you make on eBay via one of the links above.

Want a Better Price Offer?

Set a price alert and get notified when the book starts selling at your price.

Want to Report a Pricing Issue?

Let us know about the pricing issue you've noticed so that we can fix it.