Work Rage: Identify the Problems, Implement the Solutions

In this era of downsizing, restructuring, instant technology shifts and rapid and extreme change, rage in the workplace is on the rise. Fortunately, there are ways to recognize and ameliorate the effects of work rage. Gerry Smith, director of the Trauma Response Team of Warren Shappel, shows how work rage can adversely affect a company and provides practical strategies for prevention and crisis response. Smith also looks at the issues concerning rage in schools and in air-travel.