The Twelve Organizational Capabilities: Valuing People at Work

Why do directors and managers design and operate organizations as if the people who comprise them do not matter? Why do so many of them have such poor attitudes, and knowledge of the theory and practice of organizing? Organizations are fundamental human institutions, yet all too often they are seen as mindless, heartless machines. In this text, Bob Garratt demonstrates the business value of treating people as unique individuals with energy, experience and commitment, rather than faceless minions.