There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client's needs. But in today's day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients' experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you'll need to incorporate client service interviews into your firm's client relationship management strategy.

The Law Firm Client Service Interview Playbook

Cuzzone, Beth Marie

Zwetchkenbaum, Jill

Legal Education

American Bar Association]

See the best price to sell, buy, or rent books by Zwetchkenbaum, Jill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Zwetchkenbaum, Jill

See the best price to sell, buy, or rent books by Zwetchkenbaum, Jill. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Law Firm Client Service Interview Playbook