"Direction," "Destination," and "Decisions" are the outcomes of strategic planning, a process used to formulate strategy by helping leaders and employees to define their organization's path, their desired future, and the actions required to move forward. This work presents a series of illustrations, cases, and "lessons learned" from strategy formation and strategic planning experiences in private and public organizations. Each topic begins with a concise lesson learned, followed by the rationale, and a real-life illustration in a public or private organization. The reasons for assessing current strengths and weaknesses are explained along with competitor analysis, planner roles, vision development, strategic options, and progress reviews. Over one hundred illustrations and cases are featured with links to web sites to give the reader an opportunity to understand how these concepts are put into practice. The reader-friendly design and format enables executives, managers, and students to use the materials for continuous assessment and improvement of their own organizations.

Strategic Planning: Cases, Concepts, and Lessons

Business & Money

Ziegenfuss Jr., James T.

Management & Leadership

University Press of America

Creating America's Future: Stopping Decay with Citizens, Students, and Strategies

American citizens assume that the future for this country will be a future much like the past-beautiful in many respects. This optimistic view is now countered by those who see a country in decay, struggling to address problems in health care, education, the environment, international affairs, and other sectors. This book calls on citizens and their leaders to build the future they most desire. The future should not happen to citizens but instead be created by citizens. In part one, this book examines the reasons for future building and the processes for doing so through interactive public sector-private sector dialogue and by applying methods of continuous improvement, reengineering, and visioning. In part two, Ziegenfuss presents scenarios of America's future that include the country's points of decay, trends, vision, and strategies in each of the "parts of America," meaning energy, health care, transportation, business, housing and urban development, education, arts and entertainment, science, environment, agriculture, international affairs and defense, and law and justice. Public and private citizens, especially students, teachers, and planners are encouraged to lead the debates with hope and vision, defining the future they most desire.

Politics & Social Sciences

Politics & Government

Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

The Ombudsman Handbook: Designing and Managing an Effective Problem-Solving Program

O’Rourke, Patricia

Reference

McFarland Company

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Books by Ziegenfuss Jr., James T.