Success from the Inside Out: Insights, Tools and Resources from Steven Rowell, the Idea Doctor (R)

Business & Money

Zabriskie, Kate

Rowell, Steven

Job Hunting & Careers

CreateSpace Independent Publishing Platform

Knowing 600 ways to accomplish a task is certainly better than knowing just one. But wait: are you even working toward the right goal? This course teaches techniques for determining whether the right questions are being asked and how to generate multiple answers once you are sure you have asked the right ones. While it can be used on its own, this book is best used for the first time as part of instructor-led training.

Aha!!! Learning To Think Critically And Creatively: Techniques For Sparking Ideas, Solving Problems, And Rethinking The Status Quo

Management & Leadership

Full Court Press

Customer service in a medical setting has a unique set of challenges specific to providing first-rate healthcare and patient satisfaction. Among these challenges are such issues as patient privacy, high volume, and management of people in crisis. Unlike customer service interactions conducted in non-medical settings, those involving patients and their families are additionally stressful because of their reasons for needing medical attention. This guide introduces tactics for providing great customer service in a healthcare setting. Topics include calming upset patients and families, rephrasing messages such as "I don't know" and "I'm not sure how much longer this will take," and handling difficult situations with confidence and competence. While it can be used on its own, this book is best used for the first time as part of instructor-led training.

Patients Plus: Delivering Customer Service For Better Patient Satisfaction

Medical Books

Administration & Medicine Economics

Do the people who answer your phone appear empathetic? Friendly? In control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick?       If your organization's telephone presence is less than top-notch, people will likely judge your employees as rude, uncaring, unprofessional, and uninterested in their business.     This guide introduces the basics of customer service: how to properly answer the telephone; how to handle holds, transfers, and messages; how to deal with difficult calls and callers; and how to present an image that says "confident, credible, and capable."   While it can be used on its own, this book is best used for the first time as part of instructor-led training.

How May I Help You: Outstanding Telephone Courtesy And Customer Service

Processes & Infrastructure

Taming The Time Monster: How To Stop Procrastinating, Start Planning, And Get More Done

Skills

<p>Instantly Improve Your Communication SkillsSince 2003 The Communication Jungle has helped thousands of people improve their understanding of themselves and their relationships with others. It's fast, easy to use, and accurate."I think I am an LMNOP" The Communication Jungle eliminates the "alphabet soup" of letter confusion people often face when using other style instruments. Instead, this profile connects symbols people are already familiar with to business communication concepts.Benefits Understand behavior Learn how and when to adapt behavior Improve communication Promote appreciation of differences Enhance individual and team performance Reduce conflictPick up this guide, and improve your relationships today.</p>

The Communication Jungle: Understanding Yourself and Others

Customer Service Excellence: How to Deliver Value to Today's Busy Customer

<p>This is a guide for use with instructor-led training.</p>

Managing Up: Tactics for Working Well FOR Others

See the best price to sell, buy, or rent books by Zabriskie, Kate. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Zabriskie, Kate