Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization-because ultimately, as they write, Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.

Awakening Compassion at Work: The Quiet Power That Elevates People and Organizations (16pt Large Print Edition)

Business & Money

Worline, Monica C.

Dutton, Jane E.

Business Culture

ReadHowYouWant

Suffering brought into the workplace or created by it is not just a private matter: it's an unrecognized, costly drain on organizational potential. Scholars and consultants Worline and Dutton reveal that not only does unaddressed suffering have a dramatic impact on productivity and profitability but that it robs workplaces of humanity, dignity, and motivation. Marshalling evidence from two decades of field research, they demonstrate that compassion confers measurable competitive advantages in areas like innovation, collaboration, service quality, adaptability, and talent attraction and retention. They outline steps leaders, managers, and coworkers can take to alleviate suffering in the workplace, showing how a capacity for compassion can be built into the structures and practices of an organization. Ultimately, they argue that creating compassionate organizations is smart business.

Awakening Compassion at Work: The Quiet Power that Elevates People and Organizations

Management & Leadership

Berrett-Koehler on Dreamscape Audio

Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization—because ultimately, as they write, “Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.”

Awakening Compassion at Work: The Quiet Power That Elevates People and Organizations

Berrett-Koehler Publishers

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