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Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's

Business & Money

William H. Davidow

Bro Uttal

Management & Leadership

Harper&Row

The Virtual Corporation: Structuring and Revitalizing the Corporation for the 21

HARPER/COLLINS

In Feb 2006, a Danish newspaper printed twelve highly provocative caricatures of the prophet Muhammad. The drawings landed on the internet and quickly circled the globe. As a direct result, riots ensued and at least 139 people died. This is just one example of overconnection. The consequences of an over-connected world cannot be ignored. In this important book, William H. Davidow takes a highly pragmatic approach by recognising that the digital clock cannot be turned back in terms of ubiquitous connectivity, but urges that caution and forethought is applied to the systems we build in the future. Davidow identifies four distinct levels of connection: Underconnected, Interconnected, Highly Connected and Overconnected. Highly Connected is the ideal state we must strive for and avoid spilling into Overconnected.

Overconnected: Where to Draw the Line at Being Online

Politics & Social Sciences

Social Sciences

Business Plus

"The bestselling six-point plan for gaining the competitive edge in the nineties and beyond.Worth every business person's attention."--Forbes

Total Customer Service

HarperAudio

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Books by William H. Davidow