In Customer-Centered Growth, Richard Whiteley and Diane Hessan reveal the compelling secrets of how today's successful companies are achieving explosive growth. Drawing on dozens of case studies of every kind of enterprise, Whiteley and Hessan define five proven strategies that you can use to grow—even under the most adverse business conditions.

Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

Business & Money

Hessan, Diane

Whiteley, Richard C.

Biography & History

Basic Books

A guide to the principles of customer relations explains how to implement a plan to improve quality and service

The Customer-driven Company: Moving From Talk To Action

Management & Leadership

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.

The Customer-Driven Company: Moving from Talk to Action

Perseus Books

THE CUSTOMER DRIVEN COMPANY

Addison-Wesley Publishing Company

An innovative and effective approach to increasing individual motivation and personal satisfaction in the workplace. Millions of Americans who have not made a fortune from the Internet boom find themselves doing demanding and stressful work that offers neither contentment nor security, in an environment that is growing leaner and meaner. Now Richard C. Whiteley, a leading expert in business training, presents a clear and practical guide for transforming the workplace from within, helping employee and employer alike to realize a greater sense of satisfaction on the job. Throughout his professional life, Whiteley has explored means of bringing greater professional fulfillment and motivation to the office setting. His commonsense approach, built around six fundamental principles and brought home here in dozens of hands-on exercises, centers on eliminating common roadblocks to personal growth and success. For professionals at all levels -- from employees who seek a more satisfying career to executives who need their staff members to be focused and engaged -- Love the Work You're With will be an invaluable resource.

Love the Work You're With: A Practical Guide to Finding New Joy and Productivity in Your Job

Job Hunting & Careers

Henry Holt and Co.

With the economy getting tighter and millions of Americans facing unprecedented work anxiety, Richard C. Whiteley presents a clear and practical guide for enjoying and succeeding at your job. A leading expert in business training, Whiteley has spent nearly three decades working with CEOs and frontline workers around the world to bolster employee performance and motivation. This hands-on approach to job satisfaction gives you the tools to assess your current outlook, identify your stumbling blocks, and rekindle the enthusiasm-and sense of accomplishment-you brought to your job on day one. Along with stories from real workplaces, the book is filled with more than fifty exercises that will teach you how to set goals, locate the source of job mistakes, work with company decision-makers, recover from changes and crises, and more. For employees at all levels seeking a more satisfying professional life during uncertain times, Love the Work You're With is an invaluable resource.

Love the Work You're With: Find the Job You Always Wanted Without Leaving the One You Have

Business Culture

Holt Paperbacks

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Books by Whiteley, Richard C.