You can't always have the right words on the tip of your tongue - particularly if you're a manager facing an uncomfortable conversation with an employee. But rather than put your foot in your mouth, just refer to Why Didn't I Say That?! It's like having a personal scriptwriter to help you prepare, plan, and even rehearse what you want to say in a tight spot - so that you can achieve a positive outcome for everyone involved. Why Didn't I Say That?! presents managers with actual "scripts" - sample dialogs tailor-made for achieving better, productive communication in many workplace situations. These include: performance appraisals, coaching, encouraging shy employees, dealing with hostile employees, taking corrective action, investigating sexual harassment charges, disagreements with the boss, firing and layoffs. The book is full of specific words and phrases that you can use, and features full-length scenarios that will move your conversations from a shaky beginning to a desirable conclusion. Using the author's targeted advice, the dialogs, and side-bars of key words and phrases, you'll be able to: say just the right thing at the right time in the right way, avoid embarrassment and awkwardness, build good relationships and defuse conflict, work with difficult or emotional employees and enhance employee motivation and productivity. "Read this book with an eye toward becoming a more effective communicator, a more productive supervisor, with whom other people want to work and with whom they enjoy talking," says Weiss. The goal is to guide the discussion, not overpower the other person, he cautions. This entails learning what to say and, equally important, what not to say. For each scenario, the author sets the stage with an explanation of the situation and a description of the people involved. He also outlines the principles of good communication, including brief explanations of why certain scripts are recommended, why certain steps are suggested, and a list of alternative steps you can take.

Why Didn't I Say That?!: What to Say and How to Say It in Tough Situations on the Job

Business & Money

Weiss, Donald H.

Management & Leadership

Amacom Books

Fair, Square &amp; Legal is a concise, one-stop guide to what you as a manager should and shouldn't do if you want to stay clear of trouble. This revised edition has been thoroughly updated throughout, and provides new coverage of the Family and Medical Leave Act, the Civil Rights Act of 1991, and the Americans with Disabilities Act. Written by an experienced manager, the book translates complex legal issues and precedents into a set of easy-to-follow guidelines for managing people. It provides both an overview of safe managerial procedures and a quick look-up source for specific situations you may encounter. The book encompasses a broad range of potential problem areas. For each, author Donald H. Weiss supplies non-legalese definitions of key terms, practical guidelines for what to say and do, fictionalized stories that illustrate both problems and solutions, and actual case studies of precedent-setting court decisions.

Fair, Square, and Legal: Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court

SECRETS OF THE WILD GOOSE The Self-Management Way to Increase Your Personal Power and Inspire Productive Teamwork 
The secret of wild geese is this: They fly in formation, not solo, which gives them the 'lifting power' to cover hundreds of miles at a stretch. And just like a gaggle of geese, companies and employees get where they want to go by joining focus and self-discipline with the power of teamwork. 
This dynamic, inspiring guide unlocks the door to personal and organizational success by showing managers how to achieve focus, discipline, superior leadership skills, and more, through the art of self-management. Filled with sage advice and dozens of self-testing exercises, the book explains how to: 
** set a clear vision, realistic goals, and workable action plans ** influence others through example rather than coercion ** assume the powerful role of manager/ leader ** foster committed collaboration and successful teamwork DONALD H. WEISS, Ph.D. (Florissant, MO) is president of Self-Management Communications, Inc. and has more than 30 years of experience as a training and development expert. His many books include Why Didn't I Say That and Fair, Square &amp; Legal (both Amacom).

Secrets of the Wild Goose: The Self-Management Way to Increase Your Personal Power and Inspire Productive Teamwork

Fair, Square &amp; Legal has long been the essential resource for organizations seeking to stay within the law and avoid violating the rights of their employees. This new, extensively updated edition reflects the latest regulations and court decisions, while retaining all the indispensable information readers have depended on for more than a decade. Readers will find information on a wide variety of legal issues including: * recruitment and hiring * sexual harassment * violation of privacy * evaluations and promotions * affirmative action issues * discipline and firing The book covers the latest discrimination and EEOC guidelines, employee verification, and technology issues. It also updates topics including management best practices and recruitment. Comprehensive and up-to-date, Fair, Square &amp; Legal is still the very best guide to keeping an organization out of hot water."

Fair, Square & Legal: Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court

How to Write Easily and Effectively

How to Negotiate a Raise or Promotion

How to Read Financial Statements (Successful Office and Skills Series)

Get Organized: How to Control Your Life Through Self Management

Tells how to handle nervousness, emphasizes the importance of planning and practicing, and shows a sample outline

How to Make an Effective Speech or Presentation (Successful Office Skills Series)

Describes the symptoms of stress, suggests exercises to reduce stress, and shows how to control stress producing conditions

Managing Stress (Successful Office Skills Series)

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Books by Weiss, Donald H.