This book is based on the premise that life for call center and help desk managers has become far more complex than just an ACD-equipment decision. Phone calls from customers are not just "events," but are significant milestones in customer relationships. They include correspondence by mail, by fax, by e-mail, by Internet and "touching" by interactive voice response and computer telephony links. The author has over 20 years intimate experience with call centers. This book also has a 74-page sample Request for Proposal to buy an ACD - automatic call distributor, the central piece of technology in any call center. If you hired a consultant, this RFP would cost you a minimum of $20,000.

Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers

Engineering & Transportation

Waite, Andrew J.

Engineering

CMP Books

Expert advice on raising money from sponsors for your racing passion.

The Great Money Hunt: Without Money, You're Not Racing : An Insider's Practical Guide to Raising Motor Racing Sponsorship

Reference

Encyclopedias & Subject Guides

Steve Smith Autosports

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording

A Practical Guide to Call Center Technology

Business & Money

Waite, Andrew

Management & Leadership

CRC-Press

See the best price to sell, buy, or rent books by Waite, Andrew J.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Waite, Andrew J.