Evaluating the success of hospital chaplaincy has been a difficult task, but finally an effective approach has been developed. Ministry of Hospital Chaplains: Patient Satisfaction presents the Patient Satisfaction Instrument for Pastoral Care (PSI) which measures the quality and character of spiritual care and can contribute to the establishment of professional norms. To find out whether specific changes in pastoral practices lead to increased satisfaction among patients, this test can be used periodically. As you will see, this allows managers and department heads to identify and monitor specific functions and areas in which improvement is needed.Ministry of Hospital Chaplains will help you analyze the background variables that are associated with patient satisfaction, the styles of pastoral care that are linked to better hospital outcomes, and the usefulness of different pastoral activities. In the end, you will be able to use empirical evidence to demonstrate to hospital administrators that patients appreciate pastoral care and that chaplains are helping patients recuperate, experience an easier time at the hospital, and get home more quickly. Besides discussing how to evaluate the effectiveness of chaplains, this insightful book explores: enacting continuous improvement efforts pastoral care characteristics that predict a patient’s readiness to return home how attention to details can build protocols that respond to patients questionnaire responses from 2,000 discharged hospital patients in the U.S. and Canada why the need to evaluate the benefits of pastoral care exists the aspects of pastoral care most important to patientsChaplains in general and those in psychiatric hospitals, hospital administrators, managed care directors, and seminary professors of pastoral care will be glad to know that a technique for evaluating pastoral services has finally arrived. The guessing game is over. Now, you will know what your patients think of the services your hospital offers, and you can measure alternative approaches to pastoral care delivery when discontent is registered.

Ministry of Hospital Chaplains: Patient Satisfaction (Health Care Chaplaincy Series)

Health, Fitness & Dieting

VandeCreek, Larry

Lyon, Marjorie A

Psychology & Counseling

Routledge

Structure your ministry to start with patients’needs, hopes, and resources and to be clear what difference your ministry can make!Hospital chaplains value who they are and what they do as contributions to patients’and families’healing and well-being. And they are continually stretching to enhance their ministries. Hospital administrators and other professionals on the care teams, however, often need help to grasp those same values in outcome oriented, observable, documentable, changes-for-the-better terms. The Discipline for Pastoral Care Giving: Foundations for Outcome Oriented Chaplaincy offers a powerful new paradigm for enhancing supportive, effective spiritual care for patients and families as well as communicating substantive outcomes to leaders and clinicians alike. This is all the more important in these times when every possible resource must be well used for the good of our patients and their families.By evaluating the pastoral care you offer, you can become more aware of the discrete skills you exercise in the assessment, planning, intervention, and reflection process. Such evaluation efforts highlight the discrete differences excellent spiritual care makes. This can help you track contributions you are making in terms of the patient's healing and well-being. Having a sound, replicable way to make the process more conscious also helps you communicate your assessment, strategies, and contributions more clearly to other care team members. Furthermore, consistently using The Discipline over time will enable you to discover patterns of spiritual dynamics in how people live with different health care challenges in their lives. These patterns translate into valuable insights as your care for others.The process discussed in The Discipline for Pastoral Care Giving calls on the chaplain to: 
<ul>
<li> identify the patient's spiritual needs, hopes, and resources </li>
<li> construct a patient profile through identifying the individual's sense of the holy, sense of meaning, sense of hope, and sense of community </li>
<li> design the desired outcome(s) you hope your care will contribute--for example, a person who has suffered a spinal cord injury integrates the effects of their injury in their sense of identity and meaning, a person living with cystic fibrosis healthfully grieves the loss of others in the CF community, a patient 'disabled’by the absence of her support community regains use of her personal resources for coping and self-care </li>
<li> develop and share a plan for the patient's spiritual care </li>
<li> choose interventions (which may range from facilitating a life review, to compassionate confrontation, to reading Scripture, to active listening, to arranging a family care conference) </li>
<li> measure outcomes, identifying and communicating the difference your care has made in terms of the patient's healing and well-beingThe Discipline for Pastoral Care Giving offers case studies, personal experiences, helpful figures and charts, and suggestions for dealing with patients experiencing unique, complex health care challenges, including adults living with cystic fibrosis and violent victims of violence. The wise advice and practical suggestions in this book will help you recognize and document the solid value of your hospital ministry.</li>
</ul>

The Discipline for Pastoral Care Giving: Foundations for Outcome Oriented Chaplaincy

Lucas, Arthur M.

Mental Health

A Research Primer for Pastoral Care and Counseling

Religion & Spirituality

Journal of Pastoral Care Pubns

Research in Pastoral Care and Counseling: Quantitative and Qualitative Approaches

Research in Pastoral Care and Counseling: Quantitative and Qualitative Approaches

Jordan, Merle R.

Bender, Hilary E.

Ministry of Hospital Chaplains: Patient Satisfaction

Christian Books & Bibles

Larry VandeCreek, DMin, the author of A Research Primer for Pastoral Care and Counseling (now Part One of the current volume), is the retired Assistant Director in the Department of Pastoral Care, University Hospitals of The Ohio State University, Columbus, Ohio. He also served as Clinical Associate Professor in the Department of Family Medicine and Neurology. His research interests and publications focus on quantitative research that elucidates the religious/spiritual needs of hospital patients and the impact of pastoral care. Hilary Bender, PhD, STD, is a clinical and research psychologist in private practice in Brookline, Massachusetts. He is a Boston University Professor Emeritus and is on the faculty of the Massachusetts School of Professional Psychology. His specialty in research and clinical work is the ""all-but-dissertation"" phenomenon and working with the many doctoral students who have completed all requirements for their degrees but the dissertation and become unable to make this final step. Merle R. Jordan, ThD, is the retired Albert V. Danielsen Professor of Pastoral Psychology at the Boston University School of Theology. He is a Diplomate in the American Association of Pastoral Counselors and a Fellow and Approved Supervisor in the American Association of Marriage and Family Therapists. He is the author of Taking on the Gods: The Task of the Pastoral Counselor. Margot Hover, DMin, is an Association of Clinical Pastoral Education supervisor and the coordinator of pastoral research at Duke University Medical Center, Raleigh, North Carolina. She has received the ACPE Research of the Year Award and the Council on Ministry in Specialized Settings Research Paper of the Year Award. She is also the author of Caring for Yourself When Caring for Others.

Wipf & Stock Publishers

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