Who Wins Conflict? The Creative Alternative to Fight or Flight is a leadership fable about how to manage conflict effectively when the stakes are high even with the most difficult people and in the most challenging situations.The story opens with a conflict to which we can all relate, a disagreement between rivals that quickly escalates into a serious altercation. But when one of the rivals begins training for the scheduled fight, he receives coaching from a mentor that is useful in ways he does not foresee. Through what he learns, he might be able to steer a high-risk conflict toward unexpectedly better results.The lessons and action steps from this book apply whenever it is important for you to turn conflict into better outcomes in work and life.

Who Wins Conflict?: The Creative Alternative To Fight or Flight

Self-Help

Ullmen, John

Motivational

Xlibris

People won't put up with being "sold" anymore. If they sense they are being pushed, their guard goes up - and even if they do comply, lingering resentment undermines the relationship...maybe forever. Yet, most books on influence still portray it as something you "do to" someone else to get your way. That out-of-date approach invites resistance or cynicism from those who recognize the techniques. Manipulative tactics might occasionally wear down a colleague's or client's resistance, but they fail to produce the mutual trust that sustains successful relationships. In short, they just won't work in our sophisticated, post-selling world. In this groundbreaking book, authors Mark Goulston and John Ullmen reveal a new model for authentic influence - the kind that creates a strong initial connection and survives long after agreement has been reached. Based on listening, genuine engagement and commitment to win-win outcomes, "Real Influence" provides a powerful four-step method you can use to: examine your priorities; learn about the key players and what they need; earn their attention and motivate them to hear more; and add value with your questions and actions. Complete with examples of the steps in action and insights from real-world "power influencers," this one-of-a-kind guide shows that being straight with everyone means winning for all.

Real Influence: Persuade Without Pushing and Gain Without Giving In

Goulston, Mark

Your Coach In A Box

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Books by Ullmen, John