<p>In his first book, Tony Hsieh - the widely-admired CEO of on-line shoe retailer, Zappos, explains how he created a unique culture and commitment to service that aims to improve the lives of its employees, customers, vendors and backers. Using anecdotes and stories from his own experiences and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand. He starts with the 'Why' in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos 'Core Values' such as 'Deliver WOW through Service,' 'Create Fun and A Little Weirdness' and 'Build a Positive Team and Family Spirit' and explains how you and your colleagues should come up with your own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as the philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's main priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own. Finally, Hsieh explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world</p>

Delivering Happiness: A Path to Profits, Passion and Purpose

Business & Money

Tony Hsieh

Management & Leadership

Business Plus

The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First

Mark Dagostino

The Employees of Zappos.Com

BenBella Books

Delivering Happiness: A Path to Profits, Passion, and Purpose (Japanese Edition)

Biography & History

Diamond Inc/Tsai Fong Books

Delivering Happiness, Deep Work, The 7 Habits of Highly Effective People, 4 Disciplines of Execution 4 Books Collection Set

CAL NEWPORT

Business Plus/Simon & Schuster/Piatkus

Delivering Happiness: A Path to Profits, Passion, and Purpose (Chinese Edition)

Da Shi Wen Hua/Tsai Fong Books

See the best price to sell, buy, or rent books by Tony Hsieh. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Tony Hsieh