At just six years old Tom Wilson fell prey to a predator of the worst sort. David Murphy was supposed to be his carer, instead he endured years of abuse in the dead of night. Over forty years later, a newspaper article unlocks terrible memories and the painful battle for justice begins…

TEARS AT BEDTIME

TOM WILSON

Biographies & Memoirs

Arrow Books, Ltd.

Ziggy's Door Openers : 22 Different Messages to the Outside World

scholastic

It's a Ziggy World

Futura Publications

Fifty-two full-color Ziggy cartoon strips from the 1970s provide a chronicle of the popular character's, and our, problems, fears, troubles, mishaps, tribulations, and small triumphs

Ziggy's Sunday Funnies. Limited Edition

Andrews McMeel Publishing

Ziggy's Little Wish Book For Someone Special

Religion & Spirituality

Ziggy'S Little Wish Book For Your Birthday

The Great Big Giant Book of Ziggy

Galahad Books

Ziggy: Pets Are Friends Who Share Your Rainy Days

Exley Publications Ltd

It's Not Will Power I Need....It's Won't Power

Bexley

Negotiate Anything! is the culmination of a 30 year longitudinal study of customer service - the first ever. It has two audiences. For consumers, it presents secrets to make companies treat them fairly. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service. It offers a concise and proven method for consumers to use to start getting their money's worth from companies when things go wrong. It also lets you know the tricks some companies use to bamboozle you and keep you from getting the good service you deserve. The authors show how they have saved well over $30,000 themselves. They are so confident of their method, they provide a written 100% money back guarantee for consumers if they follow the process and don't save at least two times the cost of the book in the first year alone. It can be found on P261. For businesses, Negotiate Anything! presents the 12 Success Criteria for creating, implementing and tracking a highly differentiated level of customer service designed to drive the top and bottom line. Business owners and leaders will learn how they torture customers and drive them into their competitors' hands. The causes of deteriorating customer service are reviewed and a clear and pragmatic plan is presented that can be implemented by any size business or organization. Through the example of their own start-up business, The CareGiver Partnership, we learn how a company that cares about its customers is winning with impeccable, personalized service such as answering all calls by the third ring, by a knowledgeable person - in the U.S. This has resulted in over 90% of customers rating them a 9 or 10 on a 10 point scale. As a result of this service, their margins are 2 to 3 times greater than the big box stores.

Negotiate Anything!: Secrets to make businesses treat you fairly. And for businesses ... How to pull ahead of the competition through excellent customer service.

Business & Money

Lynn Wilson

Processes & Infrastructure

Saxony-Coburn

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Books by TOM WILSON