<p>This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps.</p>

Mapping Work Processes, Second Edition

Business & Money

Bjørn Andersen

Tom Fagerhaug

Bjørnar Henriksen

and Lars E. Onsøyen

Management & Leadership

ASQ-Quality Press

<p>Healthcare organizations and professionals have long needed a straightforward workbook to facilitate the process of root cause analysis (RCA). This is that book. In a workbook-style format, it walks through the RCA process step-by-step, with a wide range of real-world examples. It includes up-to-date information on the use of RCA in satisfying mandatory reporting requirements, and slays the myth that the process is onerous and fraught with barriers. Both print and (on an accompanying CD-ROM) electronic worksheets and templates are provided for the reader s use. The insights are equally applicable to acute care hospitals, rehabilitation facilities, long-term care facilities, outpatient surgery centers, ambulatory services, and general office practices. It is organized so as to be used by the most naive of users for the most basic RCA issues, and there is also a separate section for more advanced users or more complex issues. Also included is an adaptable, ready-to-use presentation with scripting to aid readers in explaining RCA, garnering support for the use of its techniques, and training others.</p>

Root Cause Analysis and Improvement in the Healthcare Sector

Medical Books

and Marti Beltz

Administration & Medicine Economics

Quality Press

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Books by Tom Fagerhaug