E-Service: Twenty-Four Ways to Keep Your Customers When the Competition Is Just a Click Away

Business & Money

Ron Zemke

Thomas K. Connellan

Marketing & Sales

AMACOM

<p>Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service</p>

Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)

Management & Leadership

Amacom Books

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Books by Thomas K. Connellan