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ITIL Small Scale-Implementation

Business & Money

Taylor, Sharon

Macfarlane, Ivor

Management & Leadership

Renouf Pub Co Ltd

Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers. Coverage includes • Recognizing what excellent IT service looks like and assessing what you’re getting now • Selecting the best IT service providers and services for your needs • Spotting and rectifying trouble with internal or external supplier relationships • Making sure you don’t pay for services you don’t need • Negotiating services, requirements, levels, price, quality, and delivery • Leveraging ITSM practices without losing focus on the business • Creating business-focused service reports and scorecards that focus on what matters most

Service Intelligence: Improving Your Bottom Line With the Power of IT Service Management

PRENTICE/HALL

Pearson

Book by Sloat, Clarence, Taylor, Sharon

The Structure of English Words

Reference

Sloat, Clarence

Words, Language & Grammar

Kendall/Hunt Pub. Co.

The Benign Skeptic: A Memoir

Parenting & Relationships

FriesenPress

"Think before you believe." Despite her strict Christian upbringing, skepticism was somehow in Sharon Taylor's DNA. Perhaps it was a young girl's innate sense of right and wrong that led her to root out bigots and perverts, question the hypocrisy in her church (and in her own mother's blind faith), and combat poverty with street savvy. Or maybe it was curiosity and determination, combined with book smarts, that helped Taylor overcome the challenges in her tumultuous childhood, eventually attaining academic honors and a Ph.D. and embarking on an academic career-all while raising four children. The Benign Skeptic: A Memoir is a journey through the author's long life from her birth at the start of World War II to present day, as the world still copes with the effects of the COVID-19 pandemic. Taylor's candid storytelling starts by reeling the reader back in time, when the girl with the hated Shirley-Temple curls, born in Bend, Oregon, (to her parents "a mixed blessing"), was seemingly always trapped in a battle between her devout Baptist mother and atheist father, which eventually led to their divorce. This family breakdown set off a heartrending and often farcical chain of events with Taylor, her mother, and her paranoid and sometimes violent stepfather changing their identities for a short-lived life on the lam. As an adult, Taylor also overcomes a number of hurdles as a parent and wife, trying to find her way in the world and develop her own identity and values. The Benign Skeptic is a memoir about the complexity of family and romantic love, looking for the good in others, and recognizing that many things in life are more important than money. Along with history as seen through her eyes and nuggets of wisdom from a life well lived, Taylor offers her descendants (present and future) frank advice on everything from sex to control (and when to cede it) to the transformative powers of art and reading.

Hold My Hand: Overcoming Abandonment and Shame to Find Strength to Transform

Biographies & Memoirs

Community & Culture

Beyond Publishing

Diary of a Vintage: A Winemaker's Journal for the Life of a Wine

Cookbooks, Food & Wine

Beverages & Wine

Vintner's Canvas, LLC

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Books by Taylor, Sharon