This book examines the complex roles that texts serve as parts of an organizational cognitive infrastructure. Texts make knowledge and experience tangible and durable. They help shape interactions between people. As professions have become more writing-centered in recent decades, many organizations have instituted writing review practices to help newcomers produce better writing and thus become more effective organizational citizens.Dr. Swarts examines those writing review practices and questions whether available supportive technologies adequately prepare professional writers and professionals who write to appreciate the complex functions their texts serve. He reports on a study of the impact of two technologies (paper text and textual replay) on writing review. Unlike paper, which presents texts in a static form, textual replay presents texts as the products of writing practices. Textual replay records onscreen writing activity and creates a video that writers and reviewers use to supplement their discussion of revisions.

Together with Technology (Baywood's Technical Communications)

Health, Fitness & Dieting

Swarts, Jason

Mental Health

Routledge

Together with Technology: Writing Review, Enculturation, and Technological Mediation (Baywood's Technical Communications)

Coding Streams of Language is a systematic and practical research guide to coding verbal data in all its forms--written texts and oral talk, in print or online, gathered through surveys and interviews, database searches, or audio or video recordings. The thoughtful, detailed advice found in this book will help readers carry out analyses of language that are both systematic and complex. Situating themselves in the relatively new line of mixed methods research, the authors provide guidance on combining context-based inquiry with quantitative tools for examining big picture patterns that acknowledges the complexity of language use. Throughout Coding Streams of Language, exercises, points for discussion, and milestones help guide readers through an analytic project. As a supplement to the book, YouTube videos demonstrate tools and techniques.

Coding Streams of Language: Techniques for the Systematic Coding of Text, Talk, and Other Verbal Data

Politics & Social Sciences

Geisler, Cheryl

Social Sciences

The WAC Clearinghouse

Technology users are compulsive integrators, hybridizers, and bricoleurs, whose unpredictable applications and innovations create a challenging task for support-documentation writers. In Wicked, Incomplete, and Uncertain, Jason Swarts shows how to document technologies that may hybridize into forms that not even their designers would have anticipated and offers insight into the evolving role of a technical writer in an age of increasing user reliance on YouTube tutorials, message boards, and other resources for guidance. Technical writers traditionally create large volumes of idealized tasks and procedures in help documentation, but this is no longer the only approach, or even the best approach. Shifting responsibility for user support to users via crowdsourcing is a risky alternative. Just as with other mass-collaborative enterprises, contributors to a forum may not be aware of the kind of knowledge they are creating or how their contributions connect with those made by others. Wicked, Incomplete, and Uncertain describes the kinds of writing and help practices in which user forums engage, why users seem to find these forums credible and appealing, and what companies can learn about building user communities to support this form of assistance. Through investigation of user-forum activities, Swarts identifies a new set of contributions that technical communicators can make—not only by creating content but also by curating content, shaping conversations, feeding information back into the user community, and opening channels of discovery and knowledge creation that can speak to users and software developers alike

Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication

Engineering & Transportation

Engineering

Utah State University Press

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Books by Swarts, Jason