This work examines how the Just-In-Time (JIT) philosophy may be used for managing and raising productivity levels in construction operations. It offers insights into the potential problems with J.I.T. as a manufacturing management system.

Managing productivity in construction: JIT operations and measurements

Sui Pheng, Low

Ashgate Publishing, Limited

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management.
The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals.
Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

Service Quality for Facilities Management in Hospitals

Business & Money

Rui, Zhu

Industries

Springer

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management.The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals.Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

The book presents the latest studies on the work–life balance of millennial (also known as Generation Y) building professionals in Singapore and South Korea. Its main goal is to compare and contrast the workplace attitudes of millennials, and to provide guidelines that help supervisors in the construction industry manage their employees’ expectations regarding work–life balance. Accordingly, it explains and links various principles regarding work–life conflicts, work–life enrichments and the work–life interface. Furthermore, the book introduces readers to coping strategies, a dimension that has not yet been explored substantially and has the potential to contribute significantly to the study and understanding of work–life balance. The book makes recommendations for the top management on assigning a capable leader to drive the changes in the organization, and on empowering the leader to implement effective strategies for promoting work–life balance, especially for the millennials who are now playing an increasing central role in the global construction sector.

Work-Life Balance in Construction: Millennials in Singapore and South Korea (Management in the Built Environment)

Chua, Benjamin K. Q.

Management & Leadership

Waste Reduction in Precast Construction: Using Lean and Shared Mental Models (Management in the Built Environment)

Ong, Joy

Economics

This book aims to provide knowledge on how infrastructure is planned and built in a typical developing country, and what key variables are there in the system limiting the efficient use of public investments in infrastructure. The book begins with a comprehensive literature review on construction and economic development, and trade and economic development. The focus of the book is on the case of Vietnam, with lessons drawn for other developing economies. The book employs the mixed use of data to provide a stronger basis for analysis and interpretation of related government policies. Based on the research findings, the book recommends significant capacity building work for Vietnam to develop capacities that would remove constraints on the efficient use of public investments in infrastructure. The general principles of significant capacity building work which are useful for policy implications are introduced in the book. Analysts, academics, public and private communities in developing countries can adopt the research findings as guiding principles to bring about changes in their current use of public investments in infrastructure, thus supporting their trade and economic growth in the long term.

Infrastructure Investments in Developing Economies: The Case of Vietnam

Dang, Giang

This unique book that deals with project communication management in complex environments, taking a leaf from China’s experience with a major earthquake in Sichuan, would be a timely contribution to fill this lacuna. Readers would be able to understand how companies and organizations that are unprepared for crisis management would react to their detriment. The lessons provided in this book are the only one of its kind to highlight the lessons for companies and organizations to prepare themselves for successful project communication management through the complexity-informed framework. Although the book is written by two building professionals, the concepts and lessons presented are generic and equally applicable for businesses outside of the construction industry; for example, for airports, resorts, hotels, shipyards, etc.

Project Communication Management in Complex Environments

Ying, Zhong

Reference

See the best price to sell, buy, or rent books by Sui Pheng, Low. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Sui Pheng, Low

See the best price to sell, buy, or rent books by Sui Pheng, Low. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Managing productivity in construction: JIT operations and measurements

Service Quality for Facilities Management in Hospitals

Service Quality for Facilities Management in Hospitals

Work-Life Balance in Construction: Millennials in Singapore and South Korea (Management in the Built Environment)

Work-Life Balance in Construction: Millennials in Singapore and South Korea (Management in the Built Environment)

Waste Reduction in Precast Construction: Using Lean and Shared Mental Models (Management in the Built Environment)

Infrastructure Investments in Developing Economies: The Case of Vietnam

Project Communication Management in Complex Environments