"So Now You Are a Christian..." is follow-up counseling for the new Christian and a handbook for the experienced Christian who wants to know what to tell the new believers he reaches. Up-to-date in every respect, it is also a book strong in the fundamental areas essential for a clear understanding and a mature faith. The author is a dynamic young minister on fire with zeal to share the message of God's love, and has written this book on living the Christian life in the hope that all Christians - experienced and new - will benefit from its guidance.

So Now You Are a Christian...

Stephen W. Brown

Fleming H. Revell Company

No More Mr. Nice Guy!

Religion & Spirituality

T. Nelson

Book by Carin A. Smith, Stephen W. Brown, Steven D. Wood, Sheryl J. Bronkesh, Anne-Marie Nelson

Client Satisfaction Pays: Quality Service for Practice Success

Business & Money

Carin A. Smith

Steven D. Wood

Sheryl J. Bronkesh

Anne-Marie Nelson

Education & Reference

AAHA Press

Manufacturers and other goods-dominant companies are eager, yet struggling, to broaden their offerings by growing monetized services supporting customers. The literature and managerial best practices currently provide limited direction in this burgeoning and challenging area for growth. The overall goal of this book is to delineate the meaning and subsequent execution of 'service infusion,' which we define as the development and offering of services in goods-dominant firms as a growth or profit strategy. We develop a framework called The Service Infusion Continuum that identifies and explains what this growth entails, looks at the key factors that must be transformed and discusses their relationships. The research that underpins the book addresses the overall question: How does The Service Infusion Continuum provide a framework that can guide management, marketing, sales and other related organizational changes needed for goods-dominant companies to successfully grow services and solutions? We focus on business-to-business services that primarily support customers rather than entitlement and other relatively less complex services that support products. We review relevant literature, then share results from depth interviews in five Fortune 100 companies, and finally point to new directions and insights for managers.

Profiting From Services and Solutions: What Product-Centric Firms Need to Know (Service Systems and Innovations in Business and Society)

Valarie A. Zeithaml

Mary Jo Bitner

Jim Salas

Industries

Business Expert Press

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Books by Stephen W. Brown