There's never been so much opportunity for your Emergency Department to shine.
These are critical days for healthcare. We know more about optimizing quality and saving lives than at any point in history. At the same time, cost pressures have never been greater. Add in higher-than-ever patient expectations and the message is clear: Hospitals that can learn to do more with less will thrive. Those that can't may not even exist a few years from now.
The Emergency Department plays a pivotal role in how your hospital adapts to our new reality. This book offers a wealth of tools and tactics aimed at helping you get results more efficiently, effectively, and collaboratively. Master them and you'll improve quality, exceed patient expectations, and ultimately, help the entire organization maintain and grow its profit margin. You'll learn how to:
Diagnose flow challenges and redesign systems to make them far more efficient Align ED goals with other key areas and weight them to drive performance Hardwire advanced communication tools that calm and reassure patients, reduce LWBS rates, and minimize preventable readmissions Engage physicians and collaborate with hospitalists for optimal patient safety Drive collaboration within the ED, the larger hospital, and the community
World-class Emergency Departments don't follow. They lead. When you commit to building a nd sustaining an agile, high-performing ED, you'll not only fulfill your mission of serving patients and saving lives, you'll light the way for your entire hospital to prosper in the new era.

Advance Your Emergency Department: Leading in a New Era

Medical Books

Dan Smith

Stephanie J. Baker

Regina Shupe

Medicine

Fire Starter Publishing

The No Excuses ED: Yes You Can Create Excellence in the Emergency Department!
For years healthcare professionals believed creating excellence in the emergency departments was next to impossible. And it s true that too many patients, too few resources and too few hours in the day add up to big challenges. Yet where there s a will and a team of passionate, caring staff members there s most defi nitely a way.
By implementing proven, evidence-based tools and techniques, leaders can overcome the excuses and create an ED where employees and physicians want to work and patients want to receive care. That s true whether your ED is big or small, inner city or rural, or any combination of the above.
Excellence in the Emergency Department: How to Get Results explains how. Author Stephanie Baker, RN, MBA, CEN, has created an outstanding resource book filled with proven, easy-to-implement, step-by-step instructions that will help you move your emergency department forward. These Must Have tactics are based on research Studer Group has done with more than 500 organizations.
First, the book builds a strong case for service. Then it provides three foundational tactics Rounding for Outcomes, Discharge Phone Calls and Bedside Reports that ensure almost immediate results. (For instance, by implementing just one of these practices, Baker moved her organization from the 4th percentile in patient satisfaction to above the 90th percentile in the space of one year!) Finally, it offers additional advanced tactics that will help you accelerate and sustain success.
Excellence in the Emergency Department: How to Get Results will help you:
Implement tactics that provide measurable results within 90 to 180 days Work smarter and more effi ciently with the team you have in place right now Reduce the incidence of patients who leave without being seen (LWOBS) for better service and higher financial impact Demonstrate the financial impact of tools and tactics in order to justify and acquire more resources Overcome resistance and encourage staff buy-in by answering tough questions, explaining the Why and helping people connect the dots Deal with low performers as you move the department forward Communicate and work more effectively with ancillary and support departments Reconnect your staff members (and yourself) to that all-important sense of passion and purpose
Want to create your own No Excuses emergency department? Put the book s tactics into practice and your ED will experience elevated staff performance, greater ownership and accountability, a calmer environment and of course, better clinical outcomes.

Excellence in the Emergency Department: How to Get Results

Business & Money

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Books by Stephanie J. Baker