In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.

Managing with Total Quality Management: Theory and Practice (Management, Work and Organisations, 38)

Marchington, Mick

Wilkinson, Adrian

Redman, Tom

Snape, Ed

Reference

Red Globe Press

<p>Most managers are also employees who need to be managed.  Managing Managers  argues that their effective management is a key ingredient of organizational success.</p>

Managing Managers (Human Resource Management in Action)

Business & Money

Bamber, Greg

Management & Leadership

Wiley/Blackwell

Assessment of Authentic Performance in School Mathematics

Westwood, Robert

Fosh, Patricia

Chan, Andy W.

Chow, Wilson W. S.

Taylor&Francis

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Books by Snape, Ed