Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of real environments. It is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice. Review: "A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes." Krikor Maroukian, Project Manager, Printec S.A.

Configuration Management

Business & Money

Shirley Lacy, David Norfolk

Management & Leadership

BCS, The Chartered Institute for IT

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book combines the ITIL® view of configuration management with expert feedback from practitioners who have implemented configuration management in a wide range of real environments. Invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services.

Configuration Management: Expert Guidance for IT Service Managers and Practitioners

Bcs Learning & Development Limited

See the best price to sell, buy, or rent books by Shirley Lacy, David Norfolk. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Shirley Lacy, David Norfolk

See the best price to sell, buy, or rent books by Shirley Lacy, David Norfolk. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Configuration Management

Configuration Management: Expert Guidance for IT Service Managers and Practitioners