Conversation Management is an ethical, effective, and long-standing approach to investigative interviewing that is applicable to any investigative context, whether criminal or civil, based on a commitment to respect for the individual and the principles of successful communication. In the third edition of this highly successful book, the authors have reviewed both the evidence base supporting the approach and the presentation of the content. The result is a significant rewrite of the previous edition with new chapters, new information, and new tools to maximize disclosure by interviewees, now also supported by references and footnotes throughout the text. The text includes explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion, and negotiation; the process of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail; and how to ask the right question at the right time in the right way and specific chapters covering interviews with victims, witness and suspects as well as more diverse situations. Investigative Interviewing: The Conversation Management Approach is the definitive textbook for anyone seeking an in depth understanding of investigative interviewing as a subject and Conversation Management as a proven approach.

Investigative Interviewing: The Conversation Management Approach

Politics & Social Sciences

Griffiths, Andy

Shepherd, Eric

Social Sciences

Oxford University Press

Investigative Interviewing: The Conversation Management Approach provides you with the knowledge, understanding, and tools to facilitate maximum disclosure by any interviewee in order to achieve your investigative aim and objectives. At its core, the Conversation Management Approach embodies a commitment to transparency and ethical conduct, as well as respect for the individual and professional expertise: qualities that make it applicable to any investigative context, whether conducted by the police or by private investigative agencies, both in the UK and internationally. The second edition of this highly successful book presents a hands-on, 'how to' guide to interviewing a wide range of interviewees (witnesses, suspects, informants and other individuals in special circumstances), underpinned by the world-renowned PEACE model for investigative interviewing. It includes straightforward explanations of how conversation works and how a working relationship is created; the realities of influencing, persuasion and negotiation; the processes of telling and listening; how people remember and forget offence-related experience; how to assist their remembrance of offence-related detail, and how to ask the right question at the right time in the right way.

Criminal Law

Pilgrimage: Poems

History

Nabu Press

Murder In A Nunnery

Mystery, Thriller & Suspense

Mystery

Linford Mystery

Discover the 12 Factors for Organizational Success It's no secret that the economy is changing. Countless new tasks and exponential automation are on the horizon. In our rapidly evolving world, old management models no longer apply. With an uncertain future rife with social and workplace changes, how can you make sure your organization will evolve with the times and not be left behind? Now, Talent Transformation unearths the 12 fundamental factors for long-term organizational success. This book reveals how to keep pace with the future of work and overcome the challenges posed by the Fourth Industrial Revolution. Covering the major technical and functional skills, it also examines the social and emotional demands of workplace culture. This enlightening guide explains how leaders can harness the tools and performance strategies for lasting success in the twenty-first century. Here's what you'll discover inside: ? Simple, practical explorations of 12 fundamental factors for success ? An analysis of the 12 factors and how they work together ? Easy-to-understand explanations for integrating new practices into your organization ? Cutting-edge insights into twenty first century skills and their importance ? Essential guidance for nurturing teamwork, collaboration, and inclusion ? Tips for effectively assessing individuals, teams, and organizations ? And much more? Talent Transformation will help you engage your workforce, set meaningful goals, and make decisions based on data and logic instead of guesswork. It will help you lead with confidence, embrace uncertainty with an unrivaled degree of flexibility and agility, and achieve long-term success.

Talent Transformation: Develop Today’s Team for Tomorrow’s World of Work

Business & Money

Phaup, Joan

Management & Leadership

Talent Transformation Press

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Books by Shepherd, Eric