Retail financial services is a sector in which technological change--and particularly information technology (IT)--has become critically important. This collection looks at how firms develop a strategic approach to IT in this sector. The contributors present seven case studies from Scottish industry while focusing on key strategic projects within these case companies.

Expertise and Innovation: Information Technology Strategies in the Financial Services Sector

Williams, Robin

Proctor, Rob

Fincham, Robin

Fleck, James

Scarbrough, Harry

Tierney, Margaret

Computers & Technology

Oxford University Press

Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology. Companion Website: http://www.palgrave.com/business/newell2/

Managing Knowledge Work and Innovation

Business & Money

Newell, Sue

Swan, Jacky

Management & Leadership

Red Globe Press

The 1980s and 1990s have seen the break-up of conventional approaches to the management of professional expertise. Central Research and Development and technical functions have been demerged, established career structures torn down, and professionalism itself has come under attack.  This book surveys these shifts in the management of expertise by presenting empirical findings from both manufacturing and service industries and occupations as diverse as management consultants, IT workers and NHS doctors. It finds that there are commonalities of experience between these different groups, and that a focus on expertise itself - rather than on the experts themselves, or on their professional pretensions - is crucial to understanding the scope and limits of managerial action.

The Management of Expertise (Management, Work and Organisations, 29)

Bloomsbury Academic

Designed as a true teaching text complete with pedagogical features to support learning, this book will provide a rigorous yet accessible approach to the new area of knowledge management. Based on empirical research rather than anecdotal evidence, the text is written specifically for a student audience rather than an academic one.

Managing Knowledge Work

Politics & Social Sciences

Robertson, Maxine

Social Sciences

PALGRAVE~MACMILLAN

Both an MBA text and a text intended for undergraduates studying strategic management and new technology, this book focuses on the topics of technology and organization.

Technology and Organization: Power, Meaning and Design (Routledge Series in Analytical Management)

Corbett, J. Martin

Thomson Learning

In this important MBA text the authors adopt a highly integrated approach. Using the three conceptual lenses of power, meaning and design they explore fully the many different ways in which technology and organizations interact. They highlight the major debates within these competing perspectives and argue that the flow of knowledge and ideas within and between organizations is crucial in shaping technologies and organizations alike.

Technology and Organization (RLE: Organizations): Power, Meaning and Deisgn

Corbett, J.

Reference

Routledge

In this important MBA text the authors adopt a highly integrated approach. Using the three conceptual lenses of power, meaning and design they explore fully the many different ways in which technology and organizations interact. They highlight the major debates within these competing perspectives and argue that the flow of knowledge and ideas within and between organizations is crucial in shaping technologies and organizations alike.

Technology and Organization (RLE: Organizations): Power, Meaning and Deisgn (Routledge Library Editions: Organizations)

Marketing & Sales

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Books by Scarbrough, Harry