If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures - and her approach works.Jaquie has studied Australian organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Creating a Customer Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing."I recommend this book... to any leader wanting to build an exciting and dynamic organisation founded on great customer service." - David Thodey

Creating a Customer Service Mindset

Business & Money

Scammell, Jaquie

Industries

Major Street Publishing

<p>If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works. Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.</p>

Service Mindset: 6 mindsets to lead a high-performing service team

See the best price to sell, buy, or rent books by Scammell, Jaquie. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Scammell, Jaquie

See the best price to sell, buy, or rent books by Scammell, Jaquie. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Creating a Customer Service Mindset

Service Mindset: 6 mindsets to lead a high-performing service team