Drive More Business Value from IT… and Bridge the Gap Between IT and Business Leadership <ul>
<li> Apply business practices throughout IT to optimize budgets and improve ROI </li> <li> Create higher satisfaction and more realistic expectations for IT throughout the business </li> <li> Written by two leading IBM experts on bringing business discipline to IT </li> </ul>
IT organizations have achieved outstanding technological maturity, but many have been slower to adopt world-class business practices. This book provides IT and business executives with methods to achieve greater business discipline throughout IT, collaborate more effectively, sharpen focus on the customer, and drive greater value from IT investment. The book focuses on four specific areas of business practices related to improving IT service management, managing services’ cost and value, measuring IT performance with a goal of improving service and lowering cost, and improving customer alignment. Drawing on their experience consulting with leading IT organizations, Robert Ryan and Tim Raducha-Grace help IT leaders make sense of alternative ways to improve IT service and lower cost, including ITIL, IT financial management, balanced scorecards, and business cases. You’ll learn how to choose the best approaches to improve IT business practices for your environment and use these practices to improve service quality, reduce costs, and drive top-line revenue growth.

The Business of IT: How to Improve Service and Lower Costs

Business & Money

Ryan, Robert

Industries

Ibm Press

Men hunt him. Magic stalks him. A hero's heart drives him.Lanrik's enemies will stop at nothing to get his legendary sword. He'll do anything to keep them from it - until they poison Erlissa and give him an unthinkable choice.In their hands, the sword will wreak mayhem upon the land. But without the cure they offer in exchange, the girl he loves will die. Cornered, he fights back with a daring plan. It offers hope to save Erlissa, and a chance to prevent chaos, but at a price few would pay.He begins a quest to challenge fate itself, for it will lead him to the tombs of the Letharn - the very place where Erlissa foretold his death.But enemies, fate and death are not the only powers in the world, nor the greatest. While he travels, ancient forces, as old as the earth, begin to stir. He soon discovers that things are not what they seem, and that some battles cannot be won by the sword.

Lore of the Letharn (The Raithlindrath Series)

Science Fiction & Fantasy

Fantasy

Trotting Fox Press

Early One Morning

Ryan, Rob

F. A. Thorpe Publishers

Literature & Fiction

Contemporary

Headline/Review

Chivers Audio Books

Paris, 1945. A manhunt is raging across the liberated city. Airey Neave, head of Room 900, the ultra-secret M19 department, is desperate to track down Harry Cole. Harry is a rogue. He's an East End charmer and as sharp as a switchblade. But traitor? He did break a few rules and hearts along the way... but that was before he met French nurse Odile. Together they are the best clandestine operatives in northern France, heroes of the Resistance, rounding up downed pilots and ferrying them to safety. The beautiful Odile nurtures Harry's talents for the greater good. His mistake is to try and make a little money on the side. And when he gets in the way of M19, Airey Neave has a very good reason to want him silenced...

The Blue Noon

Review

Berlin 1938. The body of an English businessman lies dead in the street. Was it simply a mugging gone wrong, or was he also a spy carrying vital information and assassinated by the German secret police? Inspector Cameron Ross is sent over from London to investigate. He soon becomes caught up in a web of intrigue and deceit and finds himself in mortal danger as Berlin becomes a nightmare of suspicion, reprisal and violence and Germany prepares for war with Britain. Then, Ulrike Walter, a young German woman from a musical family with a strange, beguiling gift, seems to offer Ross refuge. Soon he is falling in love with her but she is engaged to Erich, a member of the Hitler Youth, and his posting to the submarine U-boat arm of the German navy could have terrifying consequences as Ross and Ulrike attempt to flee a Germany in the grip of iron-clad brutality.

Night Crossing

Berlin 1938. The body of an English businessman lies dead in the street. Was it simply a mugging gone wrong, or was he also a spy carrying vital information and assassinated by the German secret police? Inspector Cameron Ross is sent over from London to investigate. He soon becomes caught up in a web of intrigue and deceit and finds himself in mortal danger as Berlin becomes a nightmare of suspicion, reprisal and violence and Germany prepares for war with Britain. Then, Ulrike Walter, a young German woman from a musical family with a strange, beguiling gift, seems to offer Ross refuge. Soon he is falling in love with her but she is engaged to Erich, a member of the Hitler Youth, and his posting to the submarine U-boat arm of the German navy could have terrifying consequences as Ross and Ulrike attempt to flee a Germany in the grip of iron-clad brutality.

Headline Book Publishing, Ltd.

In 1938, Ulrike Walter, a beautiful young German musician, is engaged to be married to Erich Hinkel, a member of the Hitler Youth. But when she meets Inspector Cameron Ross, a Scotland Yard policeman, whose father is a colonel in British Intelligence, her life will be changed for ever. When war is declared, Ulrike flees Germany for the safety of England but is instead cruelly imprisoned as an enemy alien. Her only hope of rescue is Cameron, who, despite his better judgement, is falling in love with her. Then Erich is captured by the British and incarcerated in a prisoner of war camp in England. He faces interrogation by Cameron Ross, the one man who stands between him and Ulrike, the woman who means more to Erich than life itself...

In this Cold War spy thriller based on actual case files, a beautiful young woman is willing to do whatever it takes to bring her sister home.In the darkest days of World War II, Laura McGill and her sister, Diana, were willing to go behind enemy lines on behalf of Britain's Special Operations Executive. They knew the risks and were willing to take them for king and country. What they did not expect was that their government would forget all about them once the war was over.It is the spring of 1948, four years since Diana disappeared inside occupied France, and Laura is sick of being ignored'so sick that she is willing to kidnap the head clerk of the SOE at gunpoint in order to learn the name of the spy who ran her sister's last mission. The name she gets, James Hadley Webb, will take Laura to Berlin, a divided city on the verge of being cut off from the Western world. Webb is on the front lines of a new kind of war, a shadow war of influence and intrigue, and losing. Laura's arrival, unwelcome as it is, may be just what Webb needs to turn things around¿and stop his agents from dying.

Dying Day

See the best price to sell, buy, or rent books by Ryan, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ryan, Robert

See the best price to sell, buy, or rent books by Ryan, Robert. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Business of IT: How to Improve Service and Lower Costs

Lore of the Letharn (The Raithlindrath Series)

Early One Morning

Early One Morning

Early One Morning

The Blue Noon

Night Crossing

Night Crossing

Night Crossing

Dying Day