I became a librarian because of my interest in how reading affects people, how it can lead to insights and help people transform their lives…library services and materials help them in their efforts to change and grow. Outcome measurement can assess how well libraries do that.―Rhea Joyce Rubin from the Preface
Library services and programs that not only meet goals but can also demonstrate these results are more likely to secure repeat funding. By evaluating and presenting outcomes, libraries can document the positive work they do in a concrete way and gain financial support.
According to Planning for Results expert Rubin, outcome measurement lets libraries evaluate how they affect their users' quality of life. This latest addition to the PLA-sponsored Results Series uses familiar task breakdowns along with key terms in a step-by-step, service-oriented format so that readers can master the outcome measurement process as they:
<ul>
<li>Enhance library programs using evaluation techniques</li>
<li>Use and customize the 14 step-by-step workforms to address unique needs</li>
<li>Gather and interpret statistically accurate data to demonstrate outcomes</li>
<li>Measure, evaluate, and present outcomes to attract funding</li>
</ul>
Applying these concepts in examples and in two running case studies, an Internet class for seniors, and a teen mother-tutoring program brings the model to life. The "Toolkit" includes tips on creating evaluations, coding data, and selecting a sample.
By assessing the impact of services in users' lives, public library directors and program managers demonstrate to funding bodies their accountability and the effectiveness of programs, thus positioning their libraries to secure maximum funding.

Demonstrating Results (Pla Results)

Rubin, Rhea Joyce

Reference

ALA Editions

Of a Certain Age: A Guide to Contemporary Fiction (Contemporary World Issues)

Literature & Fiction

ABC-Clio, Inc.

A guide for the public or academic librarian seeking humanities programming funds from NEH or a state humanities council. The manual considers every aspect of the process, beginning with a sound rationale for humanities programming as a legitimate library endeavour.

Humanities Programming (How-To-Do-It Manual for Librarians)

O'Donnell, Peggy

Phelps, Thomas C

Neal-Schuman Publishers

Successful, innovative programs at 56 libraries inform this four-part guide to realizing the benefits of combining young and old library patrons in programming. An introductory chapter details the advantages of these programming ideas, and following chapters offer planning and evaluation suggestions, detailed descriptions of real-life model programs, and start-up tips.

Intergenerational Programming: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Neal Schuman Pub

Defusing the Angry Patron: A How-To-Do-It Manual for Librarians and Paraprofessionals (How to Do It Manuals for Librarians)

Politics & Social Sciences

Social Sciences

How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubin deals with these questions and more in Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition. New technologies for service delivery have ushered in new venues for frustration. To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon. A whole new chapter addresses anger in the digital landscape. This very practical how-to shows how effective staff training and intentional behaviors can positively affect patron behavior, minimize altercations, and ease the stress of public services staff . Library staff members looking for effective ways to prevent and handle anger-driven confrontations with their patrons will find Rubin's revised text an exceptionally useful, applicable, and enlightening guide.

Defusing the Angry Patron: A How-to-do-It Manual for Librarians (How-to-do-It Manuals, 177)

ALA Neal-Schuman

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Books by Rubin, Rhea Joyce