Turn Your Customers into Your Sales Force: The Art of Winning Repeat and Referral Customers

Ross Reck

Business & Money

Simon&Schuster

Imagine a company where people are excited about coming to work and giving their best efforts every day. In this innovative and engrossing business parable, harry Paul and Ross Reck show managers at all levels how they can immediately and easily increase productivity by tapping into the discretionary effort of the people who work for them. Starting from the most basic aspect of business reality - that people intentionally regulate the amount of effort they put into their jobs based upon how they feel they re being treated - authors point out that the most important part of the job of every manager, team leader, supervisor and executive is to treat people in such a way that they become excited about applying all their discretionary effort toward performing their jobs.  At the book s center is the story of Nancy Kim, a human resources director at a magazine that is struggling with all the problems associated with unhappy employees - low productivity and morale along with high absenteeism and turnover. After she openly challenges the CEO s new management-by-the-numbers system, she s charged with turning the situation around immediately. Filled with real-world studies, Destination Work! shows anyone how to turn the workplace into a destination- a place where working hard feels like hardly working because it s engaging, enjoyable and fulfilling.

Destination Work

Harry Paul

Business Culture

westland ltd.

See the best price to sell, buy, or rent books by Ross Reck. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ross Reck

See the best price to sell, buy, or rent books by Ross Reck. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Turn Your Customers into Your Sales Force: The Art of Winning Repeat and Referral Customers

Destination Work