The Interactive Computing Series is the Visual, Interactive way to develop and apply software skills. This Skills based approach coupled with its highly illustrated, 2 page-spread design is ideal for the intro CIS course, the self-paced course or students in non-traditional education settings.

Interactive Computing Series: Microsoft Excel 2000 Brief Edition

Computers & Technology

Laudon,Kenneth

Rosenblatt, Kenneth

Software

McGraw-Hill Technology Education

Interactive Computing Series: Microsoft PowerPoint 2000 Brief Edition

Interactive Computing Series: Microsoft Office 2000 Brief Edition

Eiseman, Jason

Mcgraw-Hill College

Interactive Computing Series: Microsoft Word 2000 Brief Edition

Interactive Computing Series: Microsoft Excel 2000 Introductory Edition

Interactive Computing Series: Microsoft PowerPoint 2000 Introductory Edition

Career Education

Interactive Computing Series: Microsoft Word 2000 Introductory Edition

Business & Money

For courses focusing on Windows 2000 and .NET Operating Systems MCSE/MSCA CertificationOrganized by learning objectives and correlated to the required MCSE/MCSA objectives, these hallmark texts of the Laudon publishing program implement a tested and validated learning method with a 4-color, step-by-step, graphical, illustrated approach

MCSE Windows 2000 Network Infrastructure (Exam 70-216) (Laudon, Kenneth C., Laudon Mcse/Mcsa Certification Series.)

Laudon, Kenneth C.

Traver, Carol Guercio

Certification

Pearson College Div

For courses focusing on Windows Server XP and MCSE/MSCA Certification. The only academic certification series developed by instructors for instructors. This 4-color series was created knowing that students enjoy learning from a highly visual text that offers extensive end of chapter material for reinforcement and review. This approach keeps students engaged and helps them learn and understand rather than just memorize software procedures, while they learn exam objectives. Prepping for this course has never been easier — with comprehensive instructor resources including a testbank, PowerPoints, photos and animations to support your lectures, and much, much more.

Installing, Configuring, and Administering Microsoft Windows Xp Professional: Exam 70-270 (Prentice Hall Certification Series)

Pickering, Robin

Azimuth Interactive McSe/McSa Team

Pearson IT Certification

MCDST Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Table of Contents Lesson 1: Developing a Troubleshooting Strategy 1.1 Developing a Troubleshooting Strategy 1.2 Discovering the Problem 1.3 Evaluating System Configuration 1.4 Tracking Possible Solutions 1.5 Executing a Plan and Checking Results 1.6 Taking a Proactive Stance Lesson 2: Key Features to the Microsoft Windows XP Operating System 1.1 Introducing the Windows XP Family of Operating Systems 1.2 Identifying the Key Features of Windows XP Home Edition 1.3 Identifying the Key Features of Windows XP Professional Edition 1.4 Identifying the Range of Supported Software 1.5 Introducing Windows XP File Management Features 1.6 Introducing Windows XP Security Features 1.7 Introducing Workgroups and Domains Lesson 3: Performing and Troubleshooting an Attended Installation of a Windows XP Operating System 3.1 Choosing Installation Methods 3.2 Identifying Preinstallation Tasks 3.3 Installing Windows XP Using a CD ROM 3.4 Installing Windows XP Over a Network 3.5 Using Setup Manager 3.6 Using the System Preparation Tool 3.7 Understanding Remote Installation Services 3.8 Upgrading from a Previous Version of Windows Lesson 4: Performing and Troubleshooting an Unattended Installation of a Windows XP Operating System 4.1 Migrating User State Data from an Existing PC to a New PC 4.2 Installing a Second Instance of an Operating System on a Computer 4.3 Applying Service Packs 4.4 Customizing Installations for Individual Users 4.5 Updating Windows XP after Installation Lesson 5: Performing and Troubleshooting Other Installation Tasks Related to Windows XP Operating Systems 5.1 Ascertaining the Probable Cause When an Installation Does Not Start 5.2 Ascertaining the Probable Cause When an Unattended Installation Does Not Complete Lesson 6: Monitoring, Managing, and Troubleshooting Access to Files and Folders 6.1 Monitoring, Managing, and Troubleshooting NTFS File Permission 6.2 Monitoring, Managing, and Troubleshooting Simple File Sharing 6.3 Monitoring, Managing, and Troubleshooting File Encryption Lesson 7: Monitoring, Managing, and Troubleshooting Access to Shared Folders 7.1 Creating Shared Folders 7.2 Configuring Access Permissions for Shared Folders on NTFS Partitions 7.3 Troubleshooting and Interpreting Access Denied Messages 7.4 Configuring and Troubleshooting Offline Files 7.5 Configuring and Troubleshooting Offline File Synchronization Lesson 8: Connecting to Local and Network Print Devices 8.1 Adding a Local Printer 8.2 Configuring a Local Printer 8.3 Connecting to a Network Printer 8.4 Configuring a Network Printer Lesson 9: Configuring and Troubleshooting Storage Devices 9.1 Understanding Different Storage Types on Hard Drives 9.2 Identifying the Properties of a Disk 9.2 Managing Disk Partitioning 9.3 Troubleshooting Disk Partitioning 9.4 Understanding Different Types of Optical Drives (such as CD-ROM, CD-RW, DVD, and DVD-R) 9.5 Configuring and Troubleshooting Removable Storage Devices Such as Pen Drives, Flash Drives, and Memory Cards Lesson 10: Configuring, Managing, and Troubleshooting Display, Power, and I/O Devices 10.1 Setting Display Properties 10.2 Configuring Multiple Displays 10.3 Troubleshooting Display Settings 10.4 Configuring ACPI Settings 10.5 Configuring Operating System Power Settings 10.6 Configuring and Troubleshooting System Standby and Hibernate Settings 10.7 Configuring I/O Devices 10.8 Configuring and Troubleshooting Device Settings 10.9 Configuring and Troubleshooting Device Drivers for I/O Devices 10.10 Configuring and Troubleshooting Hardware Profiles Lesson 11: Configuring and Troubleshooting the Desktop and User Environments 11.1 Configuring and Troubleshooting Task and Toolbar Settings 11.2 Configuring and Troubleshooting Accessibility Options 11.3 Configuring and Troubleshooting Pointing Device Settings 11.4 Configuring and Troubleshooting Fast-Use Switching 11.5 Configuring and Troubleshooting Regional settings 11.6 Configuring and Troubleshooting Language settings Lesson 12: Security 12.1 Introducing Local Security Policies 12.2 Introducing Network Security Policies 12.3 Identifying End-User Issues Caused by Local Security Policies Such as Local Security Setting and Security Configuration and Analysis 12.4 Identifying End-User Issues Caused by Network Security Policies Such as Result Set of Policy and Group Policy 12.5 Configuring and Troubleshooting Local User Accounts 12.6 Configuring and Troubleshooting Local Group Accounts 12.7 Troubleshooting System Startup Problems 12.8 Troubleshooting Local User Logon Issues 12.9 Troubleshooting Domain User Logon Issues Lesson 13: Monitoring and Analyzing System Performance 13.1 Monitoring System Performance 13.2 Configuring Alerts 13.3 Using Help and Support to Troubleshoot System Performance 13.4 Using Task Manger to Troubleshoot System Performance 13.5 Using the Performance Tool Lesson 14: Troubleshooting TCP/IP and Name Resolution Issues 14.1 Identifying and Using TCP/IP Tools 14.2 Configuring and Troubleshooting Manual TCP/IP Configurations 14.3 Configuring and Troubleshooting Automated TCP/IP Configurations 14.4 Configuring and Troubleshooting Internet Connection Firewall (ICF) 14.5 Configuring and Troubleshooting Host Name Resolution Issues on a Client 14.6 Configuring and Troubleshooting NetBIOS Name Resolution Lesson 15: Configuring and Troubleshooting Remote Connections 15.1 Configuring Outbound Connections 15.2 Creating a Dialup Connection 15.3 Configuring and Troubleshooting a Remote Dialup Connection 15.4 Setting up a VPN Connection Lesson 16: Configuring and Troubleshooting Internet Explorer 16.1 Configuring and Troubleshooting IE Connection Properties 16.2 Configuring and Troubleshooting IE Security Properties 16.3 Configuring and Troubleshooting IE General Properties Lesson 17: Configuring and Troubleshooting End-User Systems Using Remote Tools 17.1 Understanding Remote Desktop and Remote Assistance 17.2 Using Remote Desktop 17.3 Using Remote Assistance

Supporting Users and Troubleshooting a Microsoft Windosw XP Operating System: Exam 70-271

Tschanz, David W.

New Riders Pub

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