This programme is designed for organizations to teach effective interviewing skills to key members of staff for use in a variety of scenarios from selection to disciplinary interviews. The programme begins with assessing current practice and how to develop a corporate policy. The different types of interviews are covered as well as the issues of ethics and interview bias.

Effective Interviewing Skills Participant Workbook

Business & Money

Robertson, Ivan T.

Swift, Tracey A.

Job Hunting & Careers

Wiley/Blackwell

The emphasis on high quality personnel recruitment is fast becoming a key concern in today's business environment. Organizations are moving away from what was traditionally a lottery when recruiting staff. Drawing on the latest scientific research this guide offers a 'framework for action' to assist selectors, and students studying in this field, in this difficult task. The framework covers topics such as identifying customer needs, setting decision-making standards, developing ideas for continuous improvements and optimizing the design and return on investment of selection procedures. This framework enables the selector to predict future job performances with much greater accuracy, while helping their company to survive, prosper and grow. In addition to managers and HR professionals, students of management and occupational psychology at undergraduate and MBA level will benefit from the clear and concise coverage of this important topic.

Recruitment and Selection: A Framework for Success: Psychology @ Work Series (Psychology at Work (London, England).)

Cooper, Dominic

Tinline, Gordon

Management & Leadership

Cengage Learning EMEA

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Books by Robertson, Ivan T.