This book explains how to use the AltaVista service. AltaVista is an Internet search tool that captures the full and complete text of over 2.5 million web pages per day, without exercising any filters that might eliminate important content. AltaVista allows users to conduct comprehensive file searches at speed of up to 100 times faster than other search engines. The book explains how to use this groundbreaking tool and demonstrates many of the applications that already have drawn millions of users to AltaVista.

The AltaVista Search Revolution: How to Find Anything on the Internet

Computers & Technology

Richard Seltzer

Networking & Cloud Computing

McGraw-Hill/Osborne Media

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms.In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role.The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees. The absence of trust in the workplace contributes to a work environment that impose

Business & Money

Holona LeAnne Ochs

Business Culture

Lexington Books

Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social code. In the U.S., tipping remains one of our most controversial, confusing, and highly variable norms. In their own words, respondents present their perspectives regarding their compensation as well as what they like and dislike about work. Understanding what people think about tipping and how tipped employees experience their work provides an understanding of tipping norms that has never been addressed. The evidence in this study indicates that tips do not appear to increase in accordance with inequality, and tips do not alleviate the discomfort of inequality from the perspective of the tipped employee when they are given to demonstrate status over another. Tips may in some cases serve a redistributive function, but they are not consistent with regard to social status. The evidence in this study also indicates that tips are a weak signal of quality and are not likely to serve as an effective monitoring mechanism. People appear to conform to tipping norms for social and emotional rather than strictly rational reasons. Furthermore, conformity to tipping norms is likewise inconsistent across work contexts. One of the principal mechanisms for fostering conformity lies within the organizational hierarchy, and management plays a critical role. The definitive difference between those who like their job and those who do not is the experience with people, particularly management. Every person who interacts with the public encounters people who are rude or disrespectful. The critical lesson for management is that the emotional costs of these interactions can be mitigated by managers who extend trust and support to employees.

The perspective of those who receive commissions has been largely ignored, and much of the literature on commissions and bonuses focuses on the concerns of management without regard for the employees or much recognition that understanding the employee perspective contributes significantly to fostering a more productive work environment. Getting a Cut is based on semi-structured interviews with over 450 people between the two volumes. The diverse respondents from across the U.S. provide a people-first perspective on work within commission structures. Understanding what people think about their compensation and how they experience their work provides an understanding of management that has never been addressed. The book provides empirically-based, practical information for anyone interested in effective, professional management.The experiences of those who work for commissions teach us that commission structures interact with the dynamics of the work force and the skill of management to elicit specific behaviors from sales staff. Employers may use employee perspectives to gauge the work environment and determine how to structure of the commission system may yield the greatest gains in performance.

Getting a Cut: A Contextual Understanding of Commission Systems

Contemporary Controversies and the American Racial Divide is a detailed study of some of the most racially divisive issues America has encountered in the past decade. Smith and Seltzer employ more than forty surveys to explore race-based public opinion differences on high-profile controversies including the Rodney King and O. J. Simpson cases; the arrest, trial, jailing, and subsequent reelection of Washington, D.C., Mayor Marion Barry; the Million Man March and Louis Farrakhan; and the Clarence Thomas-Anita Hill controversy. The authors also look at race-based opinion differences on the inner-city crack cocaine epidemic and the spread of AIDS among the American populace. The divisions in opinion between blacks and whites on these controversies are explained in terms of the distinctive historical and cultural experiences of the different races and the gaps, gulfs, and chasms in their contemporary social and economic conditions. While also noting significant commonalities in opinion across the color line, the book focuses on racial differences and their sources, and in a concluding chapter advances suggestions as to how the nation might overcome its racial divisions. This innovative study is a unique, rich, contextualized, dynamic analysis of race opinion, unlike anything else in literature.

Contemporary Controversies and the American Racial Divide

Politics & Social Sciences

Robert C. Smith

Social Sciences

Rowman & Littlefield Publishers

Contemporary Controversies and the American Racial Divide is a detailed study of some of the most racially divisive issues America has encountered in the past decade. Smith and Seltzer employ more than forty surveys to explore race-based public opinion differences on high-profile controversies including the Rodney King and O. J. Simpson cases; the arrest, trial, jailing, and subsequent reelection of Washington, D.C., Mayor Marion Barry; the Million Man March and Louis Farrakhan; and the Clarence Thomas-Anita Hill controversy. The authors also look at race-based opinion differences on the inner-city crack cocaine epidemic and the spread of A.I.D.S. among the American populace. The divisions in opinion between blacks and whites on these controversies are explained in terms of the distinctive historical and cultural experiences of the different races and the gaps, gulfs, and chasms in their contemporary social and economic conditions. While also noting significant commonalities in opinion across the color line, the book focuses on racial differences and their sources, and in a concluding chapter advances suggestions as to how the nation might overcome its racial divisions. This innovative study is a unique, rich, contextualized, dynamic analysis of race opinion, unlike anything else in literature.

See the best price to sell, buy, or rent books by Richard Seltzer. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Richard Seltzer

See the best price to sell, buy, or rent books by Richard Seltzer. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The AltaVista Search Revolution: How to Find Anything on the Internet

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

Gratuity: A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees

Getting a Cut: A Contextual Understanding of Commission Systems

Contemporary Controversies and the American Racial Divide

Contemporary Controversies and the American Racial Divide