Service Systems Engineering and Management (Operations Research Series)

Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award\nThis is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. 
Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. 
Features:\nStresses quantitative models and methods in service systems engineering and management\nIncludes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management\nBridges theory and practice\nContains end-of-chapter problems, case studies, illustrative examples, and real-world applications\nService Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

Business & Money

Griffin, Paul M.

Ravindran, A. Ravi

Prabhu, Vittaldas V.

Economics

CRC-Press

Personal Mobilities (Networked Cities Series)

Living in a contemporary developed society means having access to a myriad of ways to communicate. One can either use public or private transport to meet others and talk face to face, or use a variety of communication networks, like mobile or fixed telephones or the internet, to travel virtually. Personal Mobilities provides a systematic study of personal movement focusing on the dimensions of space, individuals, societies and technologies. Kellerman examines a variety of personal mobilities, including air transportation, through several perspectives, examining the human need for movement, their anchoring within wider societal trends, commonalities and differences among mobility technologies and international differences. Although spatial mobility seems geographical by its very nature, the topic has been so far treated only partially, and mainly by sociologists. Personal Mobilities highlights geographical as well as sociological aspects and is the first book to focus solely on personal mobilities.

Supply Chain Engineering: Models and Applications (Operations Research Series)

Warsing Jr., Donald

This new edition textbook continues down the path that the first edition, winner of the 2013 IISE/Joint Publishers Book-of-the-Year Award, successfully carved out. The textbook targets engineering students and emphasizes the use of Operations Research models and solution methods important in the design, control, operation, and management of global supply chains. Completely updated, Supply Chain Engineering: Models and Applications, Second Edition stresses quantitative models and methods, highlights global supplier selection and vendor risk management techniques, and discusses the use of multiple criteria decision-making models in supply chain management. The new edition includes chapters on health and humanitarian supply chains, including disaster management and logistics modeling, and on warehousing and distribution. Disruptions to global supply chains due to the Covid-19 pandemic are discussed throughout the book. Industry and government strategies to make the global supply chains resilient are also presented. Thirty four case studies have been included to illustrate various supply chain models and methods. Exercises are included at the end of each chapter, and a solutions manual and PowerPoint slides are available for qualified textbook adoptions. The new edition continues to target upper-level undergraduate and graduate students in engineering, as well as MBA students in operations management, logistics, and supply chain management programs that emphasize quantitative analysis. It is also useful as a reference for technical professionals and researchers in industrial engineering, supply chain management, procurement, logistics and health administration.

Warsing Jr., Donald P.

Winner of 2013 IIE/Joint Publishers Book-of-the-Year Award Emphasizing a quantitative approach, Supply Chain Engineering: Models and Applications provides state-of-the-art mathematical models, concepts, and solution methods important in the design, control, operation, and management of global supply chains. The text provides an understanding of how companies plan, source, make, and deliver their products to create and/or maintain a global competitive advantage. It emphasizes application of operations research models and methods to optimize the various components of an integrated supply chain. The authors have carefully constructed the book so that it is not so "micro" in its focus that the perspective on the larger business problem is lost, nor is it so "macro" in its treatment of that business context that it fails to develop students’ appreciation for, and skills to solve, the tactical problems that must be addressed in effectively managing flows of goods in supply chains. Building students’ knowledge of the first principles of supply chain engineering, the book covers the traditional issues in operations, logistics, and supply chain management―forecasting demand, managing inventories, managing transportation, and locating facilities. It also includes a number of new optimization tools such as risk pooling, for addressing these problems, based on recent research. In addition, the authors’ treatment of managing customer-supplier relations supplies a fresh perspective that draws on recent research using multiple criteria optimization methods. Moreover, the chapter on managing risks in supply chains presents important problems that extend beyond the traditional treatment of supply chain management. Building a bridge between theory and practice, the authors pull all of these themes together in the culminating chapter that solidifies students’ understanding of managing global supply chains.

Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. 
Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services.
Features: <ul>
<li>Stresses quantitative models and methods in service systems engineering and management</li> <li>Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management</li> <li>Bridges theory and practice</li> <li>Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications</li> </ul>
Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

See the best price to sell, buy, or rent books by Ravindran, A. Ravi. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ravindran, A. Ravi

See the best price to sell, buy, or rent books by Ravindran, A. Ravi. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Service Systems Engineering and Management (Operations Research Series)

Supply Chain Engineering: Models and Applications (Operations Research Series)

Supply Chain Engineering: Models and Applications (Operations Research Series)

Supply Chain Engineering: Models and Applications (Operations Research Series)

Supply Chain Engineering: Models and Applications (Operations Research Series)

Service Systems Engineering and Management (Operations Research Series)