What the customer wants you to know: how everybody needs to think differently is a book written by ram charan and published by penguin uk. In this book, ram charan brings his expertise and explains how the crisis of a broken selling system can be tackled. According to the author, today selling has become a war of prices. Conducting a business transaction is no longer fun according to the author since most customers feel cheated by their respective vendors. In this book, the author states that the easiest way to avoid the hassle is to understand the customer's point of view. He states that instead of feeling cheated, the consumer should look to the seller for assistance in today's cost-effective times. The author brings in a new aspect of selling, which he calls value creation selling. In a comprehensive and lucid manner, he states that this process will lead to finding a harmonious standing for both the buyer and the seller.the author, ram charan, is an experienced business consultant who is considered to be one of india's prime speakers and writers on the subject of business strategies. He graduated from harvard business school. He has won several accolades for his work. In 2010, the economic times named him global indian of the year.the paperback edition of what the customer wants you to know : how everybody needs to think differently is available for purchase online with an isbn-10 number of 0143065688 and an isbn-13 number of 978-0143065685.

What the Customer Wants You to Know: How Everybody Needs to Think Differently

Business & Money

RAM CHARAN

Skills

PENGUIN INDIA PORTFOLIO

BRAND NEW, Exactly same ISBN as listed, Please double check ISBN carefully before ordering.

WHAT THE CEO WANTS YOU TO KNOW [Paperback] Charan, Ram

Random House]

Owning Up: The 14 Questions Every Board Member Needs to Ask

YOUR WORLD AS A DIRECTOR HAS SUDDENLY CHANGED. YOU'VE SEEN MEMBERS OF OTHER boards take the heat when their companies imploded. The managements of Lehman Brothers, Bear Stearns, Merrill Lynch, and Washington Mutual clearly failed, but so did their boards. Now the board of every company beset with problems is coming under scrutiny. The pressure is on. Your board must own up to its accountability for the performance of the corporation. Governance now means leadership. Boards must change their modus operandi to address the new and complex issues that are emerging. These include <ul> <li>ENSURING LIQUIDITY IN THE CONTEXT OF THE GLOBAL FINANCIAL CRISIS</li> <li>SETTING CEO PERFORMANCE TARGETS IN A VERY UNCERTAIN ECONOMY</li> <li>ASSESSING STRATEGY AND ENTERPRISE RISK UNDER EXTREME VOLATILITY</li> </ul> So what should boards do now? What should they be talking about in their meetings and executive sessions? What decisions must they make? How assertive must they be regarding company priorities and operating goals? In Owning Up, business advisor and corporate governance expert Ram Charan answers these and other burning questions on the minds of directors and business leaders. He describes best practices that are emerging in boardrooms he has observed firsthand. And he provides practical recommendations on a range of issues, from compensation to dealing with external constituencies. Wisely attuned to the human side, he confronts the need for some boards to refresh their composition and for others to rebalance their board dynamics. Directors, CEOs, general counsels, and operating executives will find here the guidance they need to meet the new and rising standards for corporate governance in this demanding business environment.

Management & Leadership

Jossey-Bass

The Leadership Pipeline: How to Build the Leadership Powered Company (J-B US non-Franchise Leadership)

Stephen Drotter

Jim Noel

The Leadership Pipeline How to Build the Leadership Powered Company D

Steve Drotter

The Leadership Pipeline: How to Build the Leadership Powered Company

What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales

What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales

Together, these authors have more first-hand experience in leadership development and succession planning than you're likely to find anywhere else. And here, they show companies how to create a pipeline of talent that will continuously fill their leadership needs-needs they may not even yet realize. The Leadership Pipeline delivers a proven framework for priming future leaders by planning for their development, coaching them, and measuring the results of those efforts. Moreover, the book presents a combination leadership-development/succession-planning program that ensures a steady line-up of leaders for every critical position within the company. It's an approach that bolsters the retention of intellectual capital as it eliminates the need to go outside for expensive "stars," who will probably jump ship before they reach their full potential anyway.

James Noel

Jossey-Bass Inc Pub

The Leadership Pipeline: How to Build the Leadership-Powered Company

Business Culture

What's the number one item on every company's agenda? Profitable Growth. Every Business Is a Growth Business is your one-stop guide to making profitable growth happen. It's a radical and refreshing source of ideas, inspiration, and common sense, all based on the unparalleled experience and access of Ram Charan and Noel Tichy. Charan and Tichy have worked with some of the world's leading executives--people such as Jack Welch of GE, Eckhard Pfeiffer of Compaq, Larry Bossidy of Allied Signal, John Reed of Citigroup, Dick Brown of Cable &amp; Wireless, Alex Trotman and Jacques Nasser of Ford, and the senior management of Coca-Cola--who have transformed their companies into profitable growth machines. Every Business Is a Growth Business is a distillation of what the authors and these unique leaders have learned about profitable growth: If your business isn't growing sustainably and profitably, it's dying. Any business can grow profitably. There is no such thing as a mature business. A company grows because growth is in the corporate mindset, created by the company's leaders. The mindset of growth starts at the top, but it must reach all the way to the bottom. Sustainable growth is profitable and capital-efficient. "Broadening your pond," changing your company's genetic code, developing a growth strategy from the outside in, and other unique ideas. Every Business Is a Growth Business includes inside accounts of how GE Medical, Allied Signal, Compaq, Citibank, Reynolds and Reynolds, Praxair, and GE Capital developed profitable growth strategies. It includes "The Handbook for Growth," a highly practical guide that will be an immense help as you and your team develop your company's profitable growth strategy.

Every Business Is a Growth Business: How Your Company Can Prosper Year After Year

Noel M. Tichy

Crown Business

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